What is a Salesforce Text Messaging (SMS) App?

A Salesforce SMS or text messaging app is a robust solution made entirely for businesses that rely on Salesforce to conduct most of their tasks. The app lets these businesses easily send and receive messages within Salesforce via just a click. It also ensures you leverage such features, automating capabilities, and seamless integrations that lead to streamlined workflows, improved customer engagement, and enhanced communication efficiency.

What are the Significant Benefits of Using Salesforce Text Messaging App?

Beyond just providing text messaging functions, a Salesforce SMS app offers more than that. It provides you with multi-channel conversation, customized communications, bulk messaging, in-built templates, and so much more. And guess what? All these together lead to some amazing benefits that are: Improved Customer Read Rate As text messaging offers 98% open rate with your customers reading messages efficiently and quickly, it even beats email marketing, at the same time, helps you move closer to your audience by fostering more engaging and personal communication. Global Customer Engagement Using the SMS for Salesforce service, the teams can globally reach more customers and hold real-time communication on-limits time zones so as to bring global reach and foster strong bonds. Valuable Insights Maximize the power of dynamic reports and dashboards to track message performance, monitor customer interactions, and uncover such trends that significantly lead to smarter decision-making. Better Customer Support Rather than hopping from application to application to handle SMS efforts, messages from various channels can be managed all together, so the sales, marketing, and customer service teams can all provide first-class customer experience.

How does the Text Messaging (SMS) App work with Salesforce?

Upon being successfully integrated with Salesforce, SMS messaging app allows agents to leverage Salesforce’ native interface to send and receive text messages directly from records like leads, cases, contacts, and opportunities. Oh wait, it even allows agents to accomplish sending communication to customers in real-time with the aid of automation tools such as process builders, flows, and workflows. In case you wish to leverage the above-mentioned solution for smoothing communication, engagement, and client delight, the integration of SMS within Salesforce is just the next leap in transforming your business and the overall customer experience.

What are the Essential Features of Salesforce SMS App that You Need

Here are all the crucial and essential features that you must have in your Salesforce messaging app because they ensure timely customer interactions and seamless communication—all within the Salesforce platform. Global Reach Sending Yes, Salesforce SMS apps like GirikSMS let you easily send SMS across the globe—at lower costs while maintaining high deliverability and compliance with international messaging regulations. Multi-Channel Integration No matter from which channel you get the message, Salesforce messaging app lets you access all from different platforms, thus letting you connect seamlessly to your customers’ communications apps like MMS, WhatsApp, and Facebook Messenger. Message Scheduler You can schedule your messages depending upon the customers' location and preferences, so that they receive text at times that are more convenient and relevant to them. Two-Way Sending Two-way sending enables agents to start conversations and provide responses to inbound texts from contacts, leads, and cases. Moreover, it allows customers to reply just like a regular text message, forming a fully interactive channel that enables seamless follow-ups on service and sales inquiries. Messaging Templates It allows the team to use built-in templates for professional, consistent, and quick communication. The best part about these templates is you can customize them based on your unique use cases such as support updates and appointment reminders, thus maintaining efficiency across high volumes of interactions. Bulk SMS Sending Multiple texts like promotional campaigns, service announcements, and mass notifications can be sent easily. With system filters and list-based targeting, the feature guarantees bulking messages reaching the intended audience segments without losing their personal touch.

What is the Price of Solutions Developed to Deliver SMS for Salesforce?

Well, the cost of Salesforce SMS apps could vary but most of them are priced around $6 to $400 per user/company/month in the Salesforce AppExchange. However, you can have some free trials for these apps to acknowledge their worth for your effort in streamlining customer communication.

What are the Future Trends of Texting for Salesforce?

More automation, more intelligence, and personalization in Salesforce texting will help create the following major trends that will, in the very near future, change customer communication and engagement. . Omnichannel Integration- This SMS will work perfectly with a lot of other channels, such as e-mails, WhatsApp, and whatnot, to ensure a seamless customer communication pathway. AI Conversations- By using AI assistants and smart chatbots, companies can simply address customer questions, thus freeing human agents for much more serious conversations. Enhanced Compliance Tools- As stricter guidelines worldwide do not seem to fade anytime soon, compliance tools will be integrated into texting applications, offering management of opt-in and opt-out. RCS Messaging- Rich Communication Service will empower brands to market media-rich messages with buttons, images, videos, and carousels. Voice-Activated Communication- Increasingly, voice-activated smart speakers will see a surge in use as the people themselves are counting on voice commands to accomplish tasks like shopping, searching, and creating documents. Instant Payments— Not just for socializing, but the use of messaging apps helps in performing financial transactions to provide payments instantly with some taps and clicks.

#1 Salesforce SMS App

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- Maximize Business Impact Using SMS
  
  Drive personalized 1:1, bulk, and automated SMS conversations to elevate your business's success. Engage customers with real-time SMS, optimize outreach with bulk messaging, and automate SMS responses to enhance operational efficiency, streamline communication, and boost customer satisfaction and loyalty, ensuring consistent and effective engagement across all touchpoints.
  
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  Enhance Global Business Communication with WhatsApp
  
  Enable personalized WhatsApp messaging across international markets to optimize global business communication and operational efficiency. Engage customers directly, streamline cross-border interactions, and deliver personalized messages to enhance customer satisfaction, drive business growth, reduce SMS costs, and increase international responses, ensuring effective and seamless communication worldwide.
  
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  Enhance Customer Engagement with WebChat
  
  Transform your online presence with our powerful webchat solution. Engage visitors in real-time, capture leads, schedule appointments, and deliver personalized automated responses seamlessly integrated with your CRM. Our webchat solution, whether automated or human-driven, boosts engagement and elevates customer satisfaction, ensuring efficient and effective interaction across your digital platforms.
  
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  AI-Driven Copilot: Faster, Smarter Responses
  
  Our Salesforce native SMS app isn't just a communication tool—it's an efficiency powerhouse. The AI-driven Copilot equips your agents with advanced technology to deliver faster, more accurate responses to your customers.
  
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  Unleash the Potential with AI Chatbot
  
  Integrate AI chatbots with your CRM to deliver personalized user experiences and provide round-the-clock customer support across multiple channels. Utilize AI capabilities to automate message creation and enrich interactions with real-time sentiment analysis, ensuring competitiveness, operational efficiency, and exceptional customer satisfaction, positioning your business as a digital leader.
  
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  Revolutionize Your Business Communication with GirikCTI
  
  GirikCTI is a 100% Salesforce Native suite of applications designed to seamlessly enhance productivity, transform business engagement, and drive impactful customer communication. Powered by advanced AI technology, GirikCTI provides a comprehensive, intuitive solution to manage all your telephony and customer interaction needs within Salesforce.
  
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Your website visitors are more than just clicks; they’re potential connections. GirikSMS's dynamic WebChat transforms casual visits into meaningful interactions.

Engage Instantly

Seamlessly start live chats with agents from multiple departments in one conversation.

Turn Chats into Leads

Capture details, schedule appointments, and keep the momentum going.

Seamless CRM Sync

Keep every conversation organized, so nothing slips through the cracks.

Automated Personal Touch

Respond with tailored replies that make every chat feel personal.

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Ready to connect more deeply with your audience? Get started with GirikSMS WebChat now!

Tailored Solutions for Every Industry

Education: Guide students with admissions info, tuition reminders, and real-time updates leveraging GirikSMS that makes every message feel like it’s just for them.

Financial Services: Keep leads warm, clients informed, and documents flowing—all while staying compliant.

Real Estate: Be the first to alert clients about listings and updates on market trends for streamlining visits.

Recruitment & Staffing: Quickly connect with candidates, fill jobs faster, and manage shifts with ease.

Healthcare: From appointment reminders to recovery support, ensure patients are always in the loop with GirikSMS and send voice notes for a personal touch.

Explore Our Industry's Potential: No matter your sector, GirikSMS has a tailored solution. Discover how we can help your business thrive!

Standout Features You’ll Love!

Text-to-Voice

Transform texts into voice messages for an added personal touch.

Girik Inbox

Keep all chats in one neat, organized place.

Group Messaging

Communicate with multiple contacts effortlessly.

Sentiment Analysis

Gauge customer emotions and tailor your responses accordingly.

Stay Flexible

ElevateUse GirikSMS without switching carriers.

Bulk Messaging

Reach large audiences across multiple platforms efficiently.

Automated Follow-ups

Ensure every conversation continues.

Clone Automations

Save time by replicating successful processes.

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Real Results

How GirikSMS Turned Challenges into Wins for Businesses

Reduced 67% No-Show Appointments with GirikSMS

"Before using GiriKsms, our clinic struggled with high no-show rates that disrupted our schedules and affected patient care. The GiriKsms team implemented a personalized SMS reminder system that completely changed the way we operate. Patients now receive timely reminders, and our no-show appointments have dropped by 67%. The integration was seamless, and the impact was immediate. We've not only seen a 67% ROI but also significantly improved patient satisfaction. GiriKsms has truly revolutionized our approach to patient engagement."

~ LinkHome Care Team

Achieved 33% Rise in Sales Conversion Rates with GirikSMS

"Our sales were flat, and customer engagement was at an all-time low. We needed a fresh approach that would cut through the clutter and reach our audience directly. That's when we found GiriKsms. With their targeted SMS campaigns, we could send personalized offers and reminders straight to our customers' phones. The results were beyond our expectations: a 25% increase in engagement and a 33% rise in sales conversions. GiriKsms helped us connect with our customers on a deeper level, and we saw a realized ROI of 40%. It's been a game-changer for our business!"

~ Shirtworks Team

ROI of 51% Through Improved Customer Satisfaction with GirikSMS

"In the financial services sector, client satisfaction is everything, but our previous communication methods just weren't cutting it. Enter GiriKsms. They helped us create a communication strategy that was both personalized and efficient, using SMS to keep our clients informed and engaged. The difference was night and day. We saw a 51% improvement in customer satisfaction, and our ROI jumped by the same amount. Clients appreciated the direct and immediate communication, and it streamlined our processes internally as well. GiriKsms didn't just improve our client interactions—they transformed them."

~ VFund Client Services Lead

Frequently Asked Questions

Want to know more about Salesforce SMS messaging? Here are answers to some common questions we come across. If you have any additional questions, simply reach out to one of our experts today.

Can GirikSMS send SMS from Salesforce?

In a typical scenario, Salesforce can send outbound SMS messages to contacts which means recipients cannot reply to these messages. For businesses looking to engage in 2-way conversations with their contacts, Girikon can help you with a variety of solutions for SMS messaging for Salesforce. These include using short codes, long codes and traditional phone numbers. With GirikSMS, you can engage in 2-way SMS conversations directly from your Salesforce console.

Can GirikSMS track text messages in Salesforce?

With GirikSMS, you can track all text messages in Salesforce. And through your team’s shared inbox, you can also access past text messages.

Does GirikSMS have SMS marketing for Salesforce?

GirikSMS is one of the most cost effective SMS messaging apps to send SMS from Salesforce. All you need to do is download GirikSMS from AppExchange and one of our customer service reps will contact you to set it up quickly.

How do I set up SMS in Salesforce?

Download GirikSMS from Salesforce AppExchange. Once you login to your Salesforce account, you will be directed the app installation page. Once you have downloaded our app, one of our customer service reps will guide you through the entire process.

Maximize Business Impact Using SMS

Enhance Global Business Communication with WhatsApp

Enhance Customer Engagement with WebChat

AI-Driven Copilot: Faster, Smarter Responses

Unleash the Potential with AI Chatbot

Revolutionize Your Business Communication with GirikCTI

Accelerate Engagement with AI Messaging on Salesforce

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