It’s not just what you say, but which emotion you choose to say it. That’s what compels businesses across the world to send such texts that resonate with customers' emotions. However, how to ensure that your response is aligned with that of the sender. That’s where Salesforce SMS app, GirikSMS appears.

Featured with sentiment analysis, the app analyzes tone and words of the text delivered by the sender. Thus, predicting customer’s emotions and letting you generate responses accordingly. Besides, GirikSMS consists of other exciting features too that take texting to the next level. Move further to learn more about this adequate Salesforce messaging platform.

Introduction to GirikSMS—A Salesforce SMS App h2

GirikSMS is the most robust and user-friendly text messaging solution on AppExchange. It offers intuitive user interface, dynamic features, and other capabilities, letting you engage with leads and customers easily.

Whether it be about creating drip campaign, sending SMS surveys, delivering bulk SMS/MMS, and segmenting contacts based on preferences, you can do it all with GirikSMS. Besides, the app automates text messages too, ensuring consistent service delivery, during and after business hours.

That’s just an intro as GirikSMS lets you set workflow priority, schedule appointment reminders, and much more with the least human intervention. Scrolling throughout the rest of the guide will let you learn more about the solution.

Types of Messages to Send from GirikSMS

Discover 3 messaging types—automated, one-to-one, and bulk, ensured by GirikSMS to send text from Salesforce.

Bulk Messaging

It is one of the easiest ways to share upcoming offers, loyalty rewards, and timely promotions, to multiple end-users with just a single click. However, to segment contacts, you may need a marketing campaign tool, letting you import contacts, add field data, and monitor delivery statuses with ease.

Automated Messaging

Leveraging Salesforce automation tools like triggers and journeys, you can unveil the potential of automated messaging. This type of messaging is commonly used by marketers as a part of the drip campaign as it notifies the contact person when a new opportunity and lead is created in Salesforce.

One-to-one Messaging

This feature ensures effective message delivery to individual recipients. Having it means you can capture the back-and-forth conversation between the sales reps and your customers. Moreover, you can provide personal touch to customers by reflecting upon their choices and preferences, accessed from Salesforce Data Cloud.

How to Use GirikSMS with Salesforce?

To ensure the proper usage of GirikSMS with Salesforce, you need to follow the chronology given below:

Install GirikSMS from AppExchange

• Navigate AppExchange Product URL.
• Select Get It Now.
• Login into your Salesforce Account
• Choose between Production or Sandbox to install the app.
• Tap Confirm and Install.
• During Installation, you must choose from options like:
  1. Install for all users
  2. Install for admins only
  3. Install for specific profile
• Based on your requirements, choose the right option.
• Wait until the application gets properly installed.
• Hit Done.
• Now that the app is installed, you can access it from the Installed Packages.

Activate GirikSMS App

• Here starts the activation of GirikSMS app. So, for that, ensure to Click on App Launcher.
  
• Try to find GirikSMS under All Apps section.
• Click on the app to view its other components.
• Tap App Admin tab to access the Dashboard.
• Under One Time Setup, tap Activate and activate the app.
  

My Domain Setup

• Move to Setup.
• Search My Domain.
• Choose My Domain.
• Specify a name to register your Domain.
• Click the Register Domain button.
• Login to your registered Domain.

My Domain Setup

• Move to Setup.
• Search My Domain.
• Choose My Domain.
• Specify a name to register your Domain.
• Click the Register Domain button.
• Login to your registered Domain.

Site Setup

• Enter the name of your domain and register it if you haven’t created any site.
• Check its availability and choose Register Domain.
• Move towards Setup and then search Site.
• Select Sites.
• Provide essential info like Site Name, Site Contact, and Site Label.
• Move to Active Site Home Page and click on its lookup icon.
• Choose HomeSmartSMS page and save the same.
• Check Require Secure Connections and upgrade all requests to HTTPS checkbox.
  
• Hover towards the Site Detail Page and choose the Public Access Setting button.
  
• Hit View Users button after clicking on Public Access Setting.
  
• Choose Site Guest User, smart SMS.
  
• When the setup page appears, scroll down to the Permission Set Assignment section.
• Hit Edit Assignment.
  
• Drag IncomingSMS Guest User from Available Permission Sets to Enabled Permission Sets.
  
• Save the entire procedure.

Manage Incoming SMS

• Choose Smart SMS App as site.
• Tap Save Selected Site button.
  

Manage From Number

• This number will be used to send and receive SMS/MMS. That's why you need to manage it cautiously.
• Hit the Setup button to expand the From Number setup page.
• Add the From Number that you bought from Twilio.
• Choose the Country.
• Search the From Number using area code, prefix, and characters in your phone number.
  
Note: You can use more than one From Number to send and receive texts but only once at a time.
• From the list of numbers on your screen, select the appropriate one.
• Enter the Friendly Name of Number and Site URL tabs.
• Hit the Confirm button.
  

Setup GirikSMS App User Permissions

• Navigate towards the Setup Assistant and hit the Setup button.
  
• You will have a User Permission setting page.
• On the page, there will be two types of users' permission:
  1. SmartSMS User: Granting this permission allows access to certain features as assigned by the admin.
  2. SmartSMS Admin User: A person having this permission becomes the admin and gets access to each feature inside the GirikSMS. The same person controls access permission of other users too.
• Drag Username from Available Users and drop the same to Selected Users box.

Manage Send SMS Button

• At this moment, you need to set the Send SMS button from where you will deliver messages, i.e., Standard and Custom.
• Hit the Setup button.
  
• Choose Object Page Layout Edit to configure it for an Object.
• Now, you will see a button titled “Send SMS” on your screen.
• You can make the button available on all related page layouts.

Setup SMS Reply from Email

• You can reply to all the messages received on your Email by configuring this feature.
• Choose the Setup button in the 10th box.
• Move towards the SMS setting page.
• Enable Reply from Email button by clicking on it.
  

Configure Messaging from WhatsApp

• Navigate the Setup button in 11th box.
• You will find the WhatsApp Settings page.
  
• Enable WhatsApp Settings to communicate through WhatsApp.

Note: You must have a WhatsApp Business Account to send messages from the platform.

With these steps provided, you can easily send messages to your potential customer from GirikSMS. However, the capability of the software is not just limited here. You can move above and beyond with GirikSMS’s more features. To learn how you can configure and access those capabilities, explore the Installation and SMS Manual Guide of GirikSMS.

Is GirikSMS Worth It? Explore Its Dynamic Features and Functionalities

GirikSMS is not just a yet another Salesforce messaging app but a terrific solution that is powered by AI agents. It transforms messages into meaningful conversations and conversations into opportunities by offering dynamic features and functionalities like:

1. AI-Powered Conversations

Equipped with AI-powered conversations, GirikSMS offers businesses the ability to engage in personalized, dynamic, and efficient customer communication. It leverages advanced algorithms and models to learn from vast amounts of data, including previous conversations. Thus, crafting such messages that improve response accuracy and streamline communication processes.

2. Sentiment Analysis

GirikSMS employs sentiment analysis to evaluate the tone of the conversation and categorize sentiments as positive, negative, neutral. With quick overview of overall context of the conversations, AI chatbots generate responses accordingly. Additionally, these bots fine-tune message tones based on customers’ emotions to contribute to a relaxed reading experience.

3. Consistent Support

AI-Powered customer service leads to consistent support, especially when it is backed by GirikSMS’ agents. These assistants never sleep, thus providing global and 24/7 support at the most convenient time for customers. Even when customers need help outside of regular business hours, the assistants never disappoint and improve first resolution time by 17%.

4. AI-Enabled SMS Agents

With AI-enabled SMS agents, businesses can handle a high volume of inquiries, provide 24/7 assistance, and ensure consistent and personalized interactions. Besides, they can let sales reps focus on more critical and important tasks with the mundane tasks taken up by AI agents. No matter for which domain you want to employ GirikSMS’s AI agents, you can do it simply by getting support from our Salesforce consultants.

5. Girik Inbox

Girik Inbox, designed like an Email inbox, provides an intuitive interface for agents inside Salesforce. The inbox comes with various components, All, Sent, WhatsApp, Web, etc., letting you exactly locate the certain messages. It even provides a filter too for All, Read/Unread, and Grouped/Ungrouped messages. Besides, it has a unified Chat window too, enabling agents to start conversation without the need to switch between multiple apps.

6. Automated Follow-ups

Within GirikSMS, agents are equipped with the ability to automate follow-ups. Upon sending their first messages, they can just select date and time, when they want to get follow-ups. Thus, with a single click, let the GirikSMS do the rest of the task. To maximize efficiency, connect our GirikSMS with your existing systems and witness how it manages follow-ups instantly.

7. Multichannel Mastery

Multichannel mastery ensures instant responses to customers, no matter which channel they use. Supported by GirikSMS, it lets you send SMS from WhatsApp, Email, and other platforms, thus leading to increased customer retention and higher conversion rates. Other than this, the feature ensures that you reach to more audience without any fall.

8. Text-to-Voice

GirikSMS also features text-to-voice, letting sales agents easily convert long texts into effective voice. Leveraging advanced algorithms, the technology provides gateway to accessibility, efficiency, and inclusivity in communication. Moreover, it ensures that information and resolutions will reach the specific recipient regardless of any limitation.

9. Multi Conversation View

With multi conversation view, GirikSMS ensures a unified view of all communication happened on a specific time. Besides, unified communication provides quick access to all relevant queries for their quicker and instant resolution. Also, it makes it easier to follow the flow of discussions and reduces the number of texts in your inbox.

10. SMS Survey

Customer insights are crucial for business growth. And guess what? GirikSMS provides an SMS survey feature that lets you send post-service and post purchase surveys to all your customers. You can use responses to those surveys as an insight into how customers liked your products and services. Based on that, you can improve your offerings, thus boosting customer satisfaction.

Real-Life Use Cases of GirikSMS Salesforce App—How It Resolves Company Challenges

1. LinkHome Care: Reduce No-Show Appointments with GirikSMS

Challenge: Faced issues like no-show rates that lead to disrupted schedules and improper patient care.

Solution: Implemented a personalized SMS reminder system with the assistance of GirikSMS experts to share timely reminders and notifications, leading to a drop in on-show appointments by 60%.

Impact: Shooting daily reminders about appointment introduces a revolutionized approach towards enhanced patient care and engagement.

2. L V Fund Client Services Lead: Increase ROI with GirikSMS Testimonial

Challenge: Struggled to enrich client engagement and satisfaction with traditional communication methods.

Solution: Leverage the power of modern solutions like GirikSMS to dive through the data and create a communication strategy that prioritizes both personalization and effective resolution.

Impact: Streamlined processes and immediate communication, leading to 50% improvement in customer satisfaction. Streamlined processes and immediate communication, leading to 50% improvement in customer satisfaction.

3. Shirtworks: Achieve Rise in Sales Conversation Rates with GirikSMS Targeted SMS Campaign

Challenge: All-time low customer engagement due to cluttered processes and inefficient SMS campaign.

Solution: Sent personalized offers and reminders straight to customers’ phones by utilizing the power of targeted SMS campaign and witnessed a 25% increase in customer engagement, 30% rise in sales conversions, and 40% enhancement in ROI.

Impact: Targeted SMS campaign proved beneficial for the business, letting them gain the confidence that got lost earlier.

How GirikSMS Revolutionizes Salesforce Messaging—Benefits Explored!

1. Omnichannel Presence

GirikSMS integrates well with all channels and platforms—website, social media handles, app, kiosk, etc., thus ensuring your presence even in untapped market. What else? Omnichannel presence creates a holistic experience that transcends individual touchpoints.

2. Flexible

Equipped with a range of dynamic functionalities, GirikSMS provides you with the ability to enable such features that help you resolve certain challenges while connecting with the customers. For instance, the platform provides bulk messaging, letting you send the same message in bulk without moving back and forth.

3. Easy to Use

The simple and easy to use interface of GirikSMS app allows employees to take on any task with ease whether it be about starting live chats, scheduling appointments, conducting surveys, and ensuring tailored replies. With just some taps and clicks on the app, employees can conduct their tasks and turn everything as seamless as ABC.

4. Rapid Responses

No matter what queries customers have about your service or products, the AI agents within GirikSMS for Salesforce send automated and rapid responses, ensuring that nothing slips through the cracks and messaging remains consistent for better customer interaction and satisfaction.

5. Cost Effective

SMS for Salesforce does not come for free, but at a cost—which is $5/user/month. Besides, GirikSMS provides certain plans too—Basic, Starter, Advanced, and Pro based on features availability. You can access any of this version according to your budget and business requirement, thus ensuring a cost-effective solution that takes personalized messaging game ahead.

Looking to Accelerate Your Messaging Game? Get GirikSMS

As AI continues to advance, investing in solutions like GirikSMS can shield your business from ongoing competitions. Consisting with dynamic functionalities, the platform ensures round-the-clock query resolution, improved customer satisfaction, and fruitful opportunities that can prove to be the greatest assets of all time.

The platform spans across various industries—education, real estate, recruitment, business, etc., thus unleashing boundless possibilities and reshaping your business landscape. To harness its full potential, collaborate with our team of experts at GirikSMS, who built this smart digital solution from scratch to optimize your customer engagement.