Communication is a crucial component of business, and solutions like Instant Messaging have transformed it like never before. It has supplanted email in many aspects, including sales communication and customer engagement. When text messaging leverages CRM data by using a business messaging tool like a Salesforce SMS app, it makes communication more engaging and personalized.

It is not surprising that companies are already embracing instant business texting to interact with customers, collaborate internally, and provide better customer service. Nowadays, organizations use cutting-edge instant messaging solutions to stay ahead of the curve.

GirikSMS – A Powerful Business Texting Platform for Companies of All Sizes

Use a single messaging platform to engage with your customers, partners, and employees and ensure fast and trusted conversations.

Platform

Interact on channels that matter.

Connect seamlessly with prospects, leads, customers, and internal staff via their preferred channels. Manage SMS, WhatsApp, webchat, and bot conversations on a single platform.

Engage in two-way conversational messaging.

GirikSMS's omnichannel capabilities unified all of your communications, allowing you to respond fast and improving the productivity of your teams.

Automate responses and workflows.

Connect GirikSMS with Salesforce and HubSpot with zero code and save time by automating communication.

Bulk Messaging

Reach out to hundreds of thousands of subscribers with a single click.

Our bulk messaging feature allows you to send texts to a small group or thousands of contacts instantly.

Send tailored texts

Make every interaction meaningful by sending CRM-powered personalized texts that increase engagement and conversion.

Schedule and deliver texts on time, every time.

To achieve the best outcomes and response rates, plan your messaging campaigns ahead of time and send texts at the appropriate time.

SMS Marketing

Easily create marketing lists with clicks, not code.

Import contacts from external sources and launch targeted text campaigns.

Increase revenues with compelling SMS messages.

Send texts and track the performance of your marketing campaign by tracking costs, read rates, click-through rates, and conversions.

Maintain compliance with industry-wide norms.

Ensure compliance and adhere to industry best practices, allowing you to focus on what really matters - building stronger customer relationships.

Omnichannel

A single mailbox for all interactions.

Organize all business communications in a unified, user-friendly interface. Manage SMS, WhatsApp, live chat, bot conversations, and social media interactions in a single place.

Interact with website visitors.

Easily integrate our chat widget on your website, app, or social media page to interact with users in real-time.

Leverage AI and an in-built templates library to automate engagement.

Leverage AI to generate responses or utilize your in-built, industry, and use case-specific templates. Handle more queries and ensure consistent messaging across all channels and devices.

Contacts

Maintain a harmonized contact database.

Import contacts and automatically flag invalid phone numbers. This will improve campaign results, and delivery rates, and reduce outbound messaging costs.

Acquire new customers with click-to-text forms.

Create fully compliant subscriber lists with configurable click-to-text forms that can be quickly integrated into your website, app, or social media page.

Manage opt-outs and stay compliant.

Allow contacts to easily join or leave your messaging lists, protecting your organization from any customer complaints.

Customer Service

Convert inbound customer emails into tickets.

Connect GirikSMS with your inbox to convert emails into organized tickets. Filter by status, assign reps, add notes, and get customer concerns resolved faster.

Collaborate on tickets.

Work with your team, prioritize tickets, and see who is handling which cases. To stay organized, sort tickets according to priority, status, or assignee.

Leverage templates to accelerate responses.

Use pre-built response templates to frequently asked questions, allowing you to address common queries faster while focusing more on complicated customer concerns.

Numbers

Choose the appropriate number.

Create long-term relationships with subscribers by using approved 10DLC and numbers and shortcodes for your use case.

Deliver a localized messaging experience globally.

Deliver fully compliant texts via virtual numbers in over 150 countries to provide a personalized touch to your global audience.

Two-way messaging and MMS

Enable global multichannel communication through a single messaging platform, integrate multimedia such as pictures and videos, and enable cost-effective communications with your subscribers.

Reporting

Track SMS performance.

Get access to comprehensive data and real-time reports on your campaigns, including delivery and response rates, click-throughs, sign-ups, conversions, and more.

Track subscriber activity with audit logs

Keep track of your team's progress in real-time. Manage all important events involving your account and data.

Monitor communication costs.

Keep track of your messaging costs by instantly downloading statements that log every transaction in your account.

Important use cases of GirikSMS business text messaging

Discover our platform's endless possibilities with conversational two-way texting, SMS marketing, and customer support.

Service & support

Wow customers with real-time support.

SMS chat is an excellent tool for fostering strong customer connections when on the go. With real-time two-way messaging, you can quickly respond to their concerns and build strong, intimate connections.

Embed text messaging on additional support channels.

Connect GirikSMS to your ticketing system or any other support app using APIs. This ensures multi-channel, real-time customer support for more effective engagement.

Use SMS surveys to gather feedback.

Build and launch text surveys with clicks not code across important touchpoints such as sign-ups, sales, and service interactions, to gather valuable feedback directly from your subscribers.

Marketing and Promotions

Distribute deals and promotions.

Create unique discounts using bespoke links or discount codes to delight your subscribers and foster long-term relationships. Watch sales skyrocket as buyers eagerly redeem their offers.

Announce new product launches.

Announce the arrival of a new product or service by informing your subscribers with text messages, allowing them to be among the first to evaluate and purchase your latest offering.

Drive sales with cart abandonment texts.

Send reminders to customers who added items to their cart but did not complete the transaction. Provide an incentive to nudge them to complete the transaction and increase conversion rates.

Appointment reminders

Reduce no-shows and close positions faster.

Missed appointments are expensive and a pain to deal with. To reduce this, send a text to contacts a few days, 24 hours, or on the day of the appointment.

Set up self-service appointments easily.

Inform contacts about their upcoming service appointments. Timely reminders assist them in preparing for it, resulting in smoother service delivery.

Send healthcare reminders.

Increase patient adherence by allowing them to confirm or reschedule doctor visits via SMS messaging. Maintain a seamless schedule and allow patients to manage appointments anytime from any device.

Internal communication

Send organizational updates and announcements.

Update your employees and teams about new offerings, changes in policies, events, deliverables, and upcoming deadlines.

Send downtime alerts.

To maintain smooth operations and minimal disruption, notify customers of any scheduled maintenance activities or unforeseen issues.

Improve staff safety and readiness.

Notify staff of planned safety drills, and emergency response training. Regular updates improve staff readiness and promote a safer workplace.

Event management

Promote events and send out invites.

Send personalized invitations to attendees for events, conferences, or workshops and allow them to respond via SMS. Add a personal touch to improve engagement and attendance.

Notify guests about last-minute modifications.

Notify attendees of any last-minute changes to the venue, timings, or speakers, so that everyone is kept up to date. By providing real-time updates, you minimize confusion while improving attendance.

Coordinate amongst staff during events.

Improve event coordination via text messaging, reduce the chances of any confusion, and improve the overall success of the event.

Alerts & notifications

Increase awareness via emergency texts.

Inform contacts instantly about the need to evacuate in an emergency situation such as a fire or earthquake. Send a brief list of necessary safety precautions and evacuation routes to ensure compliance.

Provide contacts with delivery alerts.

Keep contacts updated about the status of their shipments by including real-time tracking links, projected delivery dates, and the shipper's identity, which improves clarity and anticipation.

Increase sales with renewal and payment reminders.

Notify consumers about renewals and pending bills. Give them a brief itemized overview, due dates, and confirmations. This extra clarity promotes transparency and reduces payment-related issues.

Educational updates

Send examination schedules and results.

Distribute exam timetables for and inform students and parents about their individual results. Send any notes or feedback for further improvement.

Improve student engagement with deadline alerts.

Send reminders to students on impending projects and submission deadlines. Include guidelines to improve academic performance.

Send alerts for schedule modifications and shutdowns.

Proactively notify students and staff of potential school closures due to unanticipated situations. Communicate any changes to the usual timetable or class arrangements in order to keep academic activities running smoothly.

Recruitment & HR

Send interview alerts and reminders via SMS.

Send interview invites to candidates and send periodic reminders to highlight the value of the opportunity. This will help ensure that candidates are prepared and on time, while also minimizing no-shows.

Increase employee satisfaction via text surveys.

Employees can easily participate in SMS surveys. Invite them to provide comments on their workplace culture, communication, transparency, and overall satisfaction. This will promote a work environment that prioritizes employee feedback.

Notify employees of any shift changes and coordinate scheduling.

Proactively inform staff of available shifts and promptly advise them on any last-minute adjustments. This ensures that employees are always aware and prepared to act as necessary.

Test drive our feature-rich business messaging platform today.

Sign up for a free 30-day trial of our 100% native SMS for Salesforce app and start sending tailored, action-oriented SMS to your customers, employees, and partners to drive engagement.