Salesforce chat bots, salesforce AI Chatbot

Already priced at USD $4.7 billion in 2022, the AI chatbot market is likely to grow 23.3% and reach $15.5 billion in 2026. This clears out the cloud on AI chatbots are the next solutions that you ultimately need. Aaahaa! But, no one would ever tell you that your business may bring more benefits upon using AI chatbots with Salesforce. Yes, that’s true! You can interpret the intent behind customer queries, adapt their responses, and learn from experiences.

The dynamic collaboration of Salesforce and AI offers everything that lets you navigate in the right direction. Wondering, “why wouldn’t you use them before? Are they easy to use? How would they be different from an average chatbot?” Let’s check out this glossary and get all the answers about this essential tool.

What is a Salesforce AI Chatbot?

AI chatbots are everywhere, from social media to online shopping platforms, almost every industry uses these chatbots. But, with Salesforce integration, these chatbots move to another level. Infused with Salesforce’s Einstein AI technology, these chatbots interact with users, automate responses, understand customer requests, provide relevant assistance, etc. This way, the chatbot streamlines support processes, enhances customer engagement, and increases customer satisfaction.

On top of that, Salesforce chat bots let you automate tedious admin tasks like pricing inquiries and appointment booking. This brings more time to agents to focus on complex issues. Most importantly, chatbots work as a piece of software, enabling customers to engage with your business without the need for a human agent. Upon smartly implementing the chatbots with the help of the right Salesforce consultants, you can easily interact with customers.

Top-notch Features of Salesforce AI Chatbots

It is essential to look for features before choosing the best Salesforce AI chatbots for the job. So, jump directly into this section and learn how these features can maximize your business potential.

1. Built-in Templates

From a vast range of in-built templates, you can choose the one that specifically suits common or more specific situations. For instance, you can select one template for the common questions raised by various customers about product or service offerings. With these templates, not just you can elevate your chatbot’s productivity but also launch your bots quicker.

2. Bot Analytics

Without accessing and analyzing KPIs, reporting, and metrics, how will you measure success led by chatbots? Well, that’s why you must use AI chatbots with bot analytics capability. This feature grants you the right information, chat data and performance graphs in front. Using such metrics lets you ensure a real-time tracking and optimization of bots’ value.

3. Omnichannel Capacity

Omnichannel capacity lets you capture your customers’ attendance towards your services earlier before anyone could do. This enables you to make yourself present on all platforms where your customers are. Thus, letting you enjoy an omnichannel contact centre for live chat with your customers on mobile apps, SMS messaging, and websites.

4. CRM Integration

Other than this, you must ensure to have CRM integration in your chatbot solution. With a CRM like Salesforce, you can have a huge database. Accessing and utilizing the same lets you instantly learn about customers’ demographics, preferences, and history. This ultimately helps in speeding up issue resolution, and providing personalized services.

5. Multistep Conversation

Many times, Salesforce chatbots need to access more information on customers’ generated queries. That’s where multi-step conversations come into the picture. It creates follow-up questions to get a better understanding of the user intent and align answers accordingly. Here is how an AI chatbot with multistep conversation works.

Q1⇒A1

Q2 based on A1⇒ A2 (to have more understanding)

Q3 based on A2⇒ A3 (precise answer)

6. Sentiment Analysis

Being equipped with machine learning and natural language processing techniques, Salesforce chatbots analyze customers’ sentiments too. They understand the feelings behind what customers have just written by classifying utterances into different emotions. This lets businesses adapt responses based on those emotions, letting them create a more memorable customer experience.

7. Group Messaging

That’s not it, various Salesforce AI chatbots come with group messaging too. This feature enables businesses to send the same messages to various customers and different groups. For instance, you can generate captivating text informing about some new arrivals coming to your website. Therein, send the same to all customers on their registered whatsapp number and email addresses.

Salesforce Chat Bots for B2B and B2C

80% of customers want customer service representatives to assist them with almost everything from product purchase to its delivery. Thankfully, service reps can trust AI chatbots for this role while they themselves can focus on more crucial tasks. Here is how both B2B and B2C can use Salesforce AI chatbots.

1. Seamless Enterprise System Integration

Upon successfully integrating with CRM, chatbots can easily access information required for the sales team to learn about their customers. This integration ensures a fluid flow of information among sales, HR, and customer support departments. Thus, enhancing both internal communication and workflow all across the organization.

2. Customer Support Automation

By automating tasks like setting appointments, answering inquiries, and taking orders, chatbots accelerate customer support services. This streamlines call-center operations and ensures consistent interactions across versatile channels. Moreover, as these chatbots are equipped with advanced algorithms, they not only respond but learn from interaction.

3. Personalized Virtual Assistance

Salesforce AI Chatbots work as virtual assistants for agents who want to automate their routine tasks while focussing on more complex projects. These assistants bring the most out of the data stored, letting you utilize it effectively to deliver personalized services and offerings. Along with this, they improve their responses upon getting exposed to more data.

GirikSMS– A Salesforce AI Chatbot Managing Daily Texts, Messages, and Inquiries

GirikSMS, specifically built for Salesforce users, consists of sentiment analysis, group messaging, build-in templates, and omnichannel capacity. With such features in place, you can instantly resolve queries from different customers across the globe. Moreover, you can determine a suitable response upon receiving repetitive queries, thus automating your entire workflow.

Artificial emotional intelligence equipped within GirikSMS lets you identify emotions and respond accordingly. In summary, GirikSMS as Salesforce chat bots provides 24/7 customer support, drive user engagement, and answer customers’ questions. It frees up human agents’ time, letting them utilize their expertise effectively and focus on core activities. Want to unlock powerful features of an AI chatbot tailored for every industry and business? Quickly connect with the experts of GirikSMS and let your business achieve progressive milestones.