Dial directly from Salesforce with the integrated softphone, eliminating the need for separate tools and ensuring smooth communication.
Automatically transcribe calls to improve agent training, monitor call quality, and capture detailed interaction data for compliance and analytics.
Gain access to detailed call performance metrics and agent productivity reports, allowing you to identify areas for improvement and optimize customer service operations.
Capture and organize call notes instantly within Salesforce, ensuring that key customer information is recorded and actionable.
Automatically record calls for training, compliance, and quality assurance, ensuring that all communication is well-documented and secure.
Admins can monitor live calls, provide real-time feedback, and assist agents with whisper or barge-in features for quality support.